Junior account manager

London, SW19

We’re hiring!

Join an independent software development company on a mission to bring automation to estimators worldwide!

We’re an energetic, fun team based in Wimbledon and with a customer base that has doubled in the past two years and we’re expanding too.

Find out more about life at Countfire

What kind of person are we looking for?

You absolutely must be enthusiastic, articulate, organised and have a genuine passion for dealing with & negotiating with people of all levels and from around the world. Ideally you've always have been interested in software / computers / the tech industry and want to tap into everything this incredible industry offers. Perhaps you have a background in construction or construction recruitment….even better!

A self-starter, with great verbal and written communication skills, and able to work within a dynamic and fast paced “startup” environment.

You'll be comfortable bringing new ideas to the table and able to prioritise and execute your workload without needing to be managed.

We realise this is a junior role, so you'll be working under the guidance of experienced sales people to steer you on the right path to success.

What's the purpose of the role?

A Junior Account Manager at Countfire is tasked with dealing with the inbound sales enquiries from first response through to demonstration of the software, onboarding of prospective customers into our software trial and managing that prospect through the trial phase. You will be a lead in negotiating and ensuring that their initial experience with us is first class as we work towards the ultimate goal of signing them up a customer! We also have a large existing customer base of which you will be responsible for reaching out to and ensuring that they are happy customers and building rapport with decision makers.

Being a SaaS (software as a service) business means that signing up a new user is about more than just a sale, it’s all about having a loyal customer base of companies that love our products and stay with us for years to come. The account manager has a crucial part to play in this by ensuring that our customers are happy with what they are signing up for in terms of price and product features and equally that the customers are a good fit our suite of products. So with all this in mind your initial interaction with a potential customer and the way the sales process and ongoing relationship is managed is vital.

As an Account Manager, what is expected of me?

  • To act with honesty and integrity at all times in every interaction that you have with our customers.
  • To bring your passion for life and business and our products and channel that into how you deal with our customers.
  • To have a thirst for developing relationships, building rapport, negotiating deals and being able to listen to customer needs and align those needs with our offering.
  • To be able to think on your feet and provide solutions when you meet perceived road blocks with a customer.
  • An open style of communication with your colleagues in Sales, Customer Success and Development - we have a highly collaborative approach to how we run our company.
  • To take pride in ensuring a high level of verbal and written communication both internally and externally.

What will you get from us?

Along with a competitive salary you’ll also benefit from:

  • Flexible working (many work from home at least once a week)
  • 25 days holiday, plus your birthday
  • Paid sabbatical (one month off for every three years you're with the company)
  • Gym membership
  • Regular team socials

What's next

Visit our application form and tell us a little about yourself.

"The product saves time, money and resources. Countfire staff are always there 24/7. Great company with a great product."
Carl Smith, Designer Group