We're hiring

Junior product specialist - Sales

Founded in 2012, Countfire is on a mission to revolutionise the way electrical estimating is carried out.

Through the development of our flagship takeoff product we have grown a loyal customer base and developed a fantastic reputation across the globe, but we’re far from done.

Our quest continues to create a single unified platform that estimators can’t live without and we can only do that with the right team.

About the team

Although Countfire is an established product we have the hunger and attitude of a young company - the best of both worlds and perfect if you’re looking for somewhere you can make a real impact.

The team comes from a mix of backgrounds. From ex-estimators with a wealth of industry knowledge, to developers and marketers with no estimating experience. But everyone has a lot to offer and are full of ideas and enthusiasm.

We work hard to ‘work smarter’ using new technology tools to increase efficiency across the company, but we appreciate that not everything is in place or is perfect so our team needs to be prepared (and excited!) for change.

Countfire team

What kind of person are we looking for?

  • We’re looking for an electrical or mechanical estimator or a junior sales person within the electrical sector (fire/security/construction recruitment) who embraces new technology as part of your everyday needs
  • You absolutely must be enthusiastic, articulate and very confident at speaking to professionals of all levels.
  • Ideally you've always been interested in software / computers / the tech industry and want to tap into everything this incredible industry offers
  • A self-starter, with great verbal and written communication skills, comfortable bringing new ideas to the table and able to work within a dynamic and fast paced “start-up” environment
  • As we’re a remote team you must be able to prioritise and execute your workload without needing to be managed

We appreciate that you’ve probably not done a job like this before. Whilst you absolutely will benefit from utilising your previous knowledge and experience as an estimator, the job itself is a totally different ball game. You will be given comprehensive on the job training in a very supportive and collaborative environment, plus there will be opportunities to attend training courses too.

We just need you to bring a strong work ethic, a “make it happen” approach to life and together we’ll set you on the path to success with us!

What will the role involve?

A Product Specialist on the sales team at Countfire primarily deals with inbound sales enquiries and that means you take potential customers on a journey from first response through demonstration of the software, their free trial and eventually to signing up as a paid subscriber.

The key to your success at the above is based on your ability to develop a comprehensive understanding of their issues and then showing them how our platform can solve those issues, addressing concerns logically and highlighting how Countfire will deliver outstanding return on investment for their business and dramatically improve the day to day running of their tendering.

You will be a lead in ensuring that their initial experience with us is first class as we work towards the ultimate goal of signing them up as a customer!  

Being a SaaS (software as a service) business means that signing up a new user is about more than just a sale, it’s all about having a loyal customer base that love our products and stay with us for years to come. The product specialist has a crucial part to play in this by ensuring that our customers are happy with what they are signing up for in terms of price and product features and equally that the customers are a good fit for our suite of products.

So with all this in mind your initial interaction with a potential customer and the way the sales process and ongoing relationship is managed is vital.

As a Product Specialist, what is expected of me?

  • To act with honesty and integrity at all times in every interaction that you have with our customers.
  • To bring your passion for life and business and our products and channel that into how you deal with our customers.
  • To have a thirst for developing relationships, building rapport, negotiating deals and being able to listen to customer needs and align those needs with our offering 
  • To be able to think on your feet and provide solutions when you meet perceived road blocks with a customer
  • An open style of communication with your colleagues in Sales, Customer Success and Development - we have a highly collaborative approach to how we run our company.
  • To take pride in ensuring a high level of verbal and written communication both internally and externally

What’s our tech stack?

typescript
mobx
hasura
postgresql
python
apollo
graphql
sql
flask
redis
rq
javascript
reactjs
vim
vscode
html
css
angularjs
aws

Like most organisations, we use a variety of technologies to build our products. Our flagship product uses our own image recognition algorithm to instantly find things in the digital soup that is construction industry PDFs. It's built with Python (numpy), Postgres and Angular and has interesting backend scaling challenges due to the large amount of data we need on every request.

For our most recent architecture, we've adopted a slightly different tech stack to simplify the backend and allow for better real-time syncing. Hasura gives us a GraphQL subscription layer over Postgres, which is transformed to MobX objects for the frontend. Around that, we've built a frontend library that allows for transactions and optimistic updates in an activerecord style for a really nice developer experience.

When we sit down to code, some of us old die-hards still cling to vim, while most others have adopted the warm embrace of VSCode. Whatever your preference, you'll be provided with the tools you most like to work with (new Macbook, display etc).

We're going through a really interesting time right now where we have a product that's considered best in class and our customers are crying out for us to provide them with more tools to make their lives easier. Our focus is now squarely on getting that next product into the wild so we can start iterating on it to delight our customers all over again.

Recruitment process

Location

Since Covid-19 we have moved from our Wimbledon office to fully remote working and so welcome applicants from around the UK.

Why Countfire

What you’ll get with us

Remote-first, flexible working

Due to COVID-19, we have shifted to a remote-first policy and while we have standard working hours, we're happy to talk flexible working.

Paid sabbaticals

On top of your 25 days holiday (plus your birthday) we also offer a month's paid sabbatical for every three years you’re with the company.

Training and development

It’s essential that our team keeps learning so we encourage training courses that will benefit you and the company.

Top spec equipment

From the latest macs to office chairs, no matter where you’re working we’ll make sure you have the right equipment to work efficiently and comfortably.

Countfire connected

As well as regular Town Hall meetings to communicate company news we have social ‘donut’ chats and social events (quizzes, escape rooms etc.) to keep the team connected.

Perks and rewards

We aren’t afraid to show our team we care with birthday and Christmas gifts and performance based rewards (think curry and cocktails delivered to your door!).