Frequently asked questions

Countfire is an automated estimating software designed specifically for electrical estimators who want to work faster, increase their accuracy, and win more projects with greater confidence in their numbers. It's ideal for teams looking to streamline their workflow, remove repetitive tasks, and reduce the risk of costly errors across every estimate.

With a single selection, Countfire automatically detects and counts symbols across multiple drawings – no manual counting required!

You can then build your final estimate directly in the app, ensuring seamless accuracy from takeoff to completion.

Countfire is built with a clean layout and modern design making it super user-friendly. Plus we've got plenty of quick tutorials, an extensive help centre, and a dedicated support team of experienced former estimators ready to help you out whenever you need it.

To start using Countfire, there are some simple setups required beforehand. After you receive your login details, you can immediately upload your drawings and start counting. In order to create Estimates in Countfire using your counts, you will need to upload your price list and create kits first – our support team can guide you through the entire setup.

Yes and here's why. Countfire uses proprietary algorithms to accurately identify and measure items directly from your drawings, with built-in quality checks that flag missed symbols or incomplete counts. This removes the risk of manual errors and gives you confidence in your quantities before you even start pricing your estimate.

And you're in good company. Leading companies across the sector trust Countfire with their projects every day.

Yes. We offer a free 7-day trial so you can experience automated estimating first-hand with your own projects. This gives you the opportunity to see firsthand how much time it can save you on your projects. Start your trial today or contact our team on the orange button.

Each estimator using Countfire saves an average of 5 days per month. With the average UK estimator rate at £300 per day, that's a saving of £1,500 per month per estimator. This means Countfire quickly pays for itself, even before considering the boost in accuracy and reduction in printing costs.

You can cancel your subscription any time by contacting the support team at support@countfire.com or alternatively you can message them using the orange button in the bottom right hand corner of the app. Your cancellation will take effect at the end of the current paid term – read more about our cancellation policy in our terms.

No installation is required. Countfire is entirely cloud-based, meaning you can access it directly through your web browser without the need to download or install any software. You can simply log in and start estimating from anywhere.

Countfire works on any Mac or PC using an up-to-date web browser – we recommend using Google Chrome to get the best experience. Tablets and mobile devices aren't supported as the app is optimised for desktop use.

Yes, Countfire supports team collaboration, allowing multiple estimators to access projects and keep everything organised and consistent. Our flexible plans can accommodate teams of various sizes.

Countfire integrates with tools including Excel and Dropbox, helping you export reports and share files seamlessly.

Yes, at Countfire we take data security very seriously. For full details on how we safeguard your data and personal information, please refer to our privacy policy.

Countfire also has an information security programme in place that is communicated throughout our organisation and which follows much of the criteria set forth by the SOC 2 framework. You can read more about this in our Commitment to Security page.

We generally say it takes around 2.5 hours in total to complete training across both Takeoff and Estimate. This is broken down into separate sessions, and our support team will give you as much time as you need.

Bear in mind any training will be on your own live projects, so it's certainly not dead time!

There's also the orange button in the bottom right-hand corner of the app for any additional support you may need, any time.

Our support team is made up of former estimators who know the electrical estimating industry, and Countfire, inside out. The fastest way to get help is via live chat using the orange button in the app.

You can also reach out to the team via email at support@countfire.com. With an average response time of around 2 minutes, our support team is always on hand to assist.