Our commitment to security
Information security program
Countfire has an information security program in place that is communicated throughout our organisation and which follows much of the criteria set forth by the SOC 2 framework.
SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Roles and responsibilities
Roles and responsibilities related to our information security program and the protection of our customer’s data are well defined and documented. Team members are required to review and accept all security policies.
Security awareness training
Team members undergo security awareness training covering industry standard practices and information security topics such as phishing and password management.
Team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
Background checks are performed on all new team members.
Cloud infrastructure security
Our services are hosted with Amazon Web Services (AWS), who employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.
Data hosting security
Data is hosted on Amazon Web Services (AWS) databases. These databases are located in Ireland with backups replicated to the United States. For more information on our provider’s security processes, please visit AWS Security.
Business continuity and disaster recovery
We use our data hosting provider’s backup services to reduce risk of data loss in the event of a hardware failure. We also utilise monitoring services to alert us of any failures affecting users.
Encryption in transit
Our applications encrypt in transit with TLS / SSL only.
We perform vulnerability scanning and actively monitor for threats.
Logging and monitoring
We actively monitor and log various cloud services.
Permissions and authentication
Access to cloud infrastructure and other sensitive tools are limited to authorised employees who require it for their role.
Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
Least privilege access control
We follow the principle of least privilege with respect to identity and access management.
Quarterly access reviews
We perform quarterly access reviews of all team members with access to sensitive systems.
All team members are required to adhere to a minimum set of password requirements and complexity for access.
All company issued laptops utilise a password manager for team members to manage passwords and maintain password complexity.
Vendor and risk management
Annual risk assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor risk management
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorising a new vendor.
If you have any questions or wish to report a potential security issue, please contact [email protected]