Our commitment to security


Information security program

Countfire has an information security program in place that is communicated throughout our organisation and which follows much of the criteria set forth by the SOC 2 framework.

SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.



Roles and responsibilities

Roles and responsibilities related to our information security program and the protection of our customer’s data are well defined and documented. Team members are required to review and accept all security policies.

Security awareness training

Team members undergo security awareness training covering industry standard practices and information security topics such as phishing and password management.


Team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

Background checks

Background checks are performed on all new team members.



Cloud infrastructure security

Our services are hosted with Amazon Web Services (AWS), who employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.

Data hosting security

Data is hosted on Amazon Web Services (AWS) databases. These databases are located in Ireland. For more information on our provider’s security processes, please visit AWS Security.

Business continuity and disaster recovery

We use our data hosting provider’s backup services to reduce risk of data loss in the event of a hardware failure. We also utilise monitoring services to alert us of any failures affecting users.

Encryption of data

Our applications encrypt all data in transit with TLS / SSL. Encryption of all data at rest is handled by AWS using an industry standard AES-256 encryption algorithm.

Vulnerability scanning

We perform vulnerability scanning and actively monitor for threats.

Logging and monitoring

We actively monitor and log various cloud services.



Permissions and authentication

Access to cloud infrastructure and other sensitive tools are limited to authorised employees who require it for their role.
Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

Least privilege access control

We follow the principle of least privilege with respect to identity and access management.

Quarterly access reviews

We perform quarterly access reviews of all team members with access to sensitive systems.

Password requirements

All team members are required to adhere to a minimum set of password requirements and complexity for access.

Password managers

All company issued laptops utilise a password manager for team members to manage passwords and maintain password complexity.


Vendor and risk management

Annual risk assessments

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor risk management

Vendor risk is determined and the appropriate vendor reviews are performed prior to authorising a new vendor.

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Report vulnerabilities

If you have any questions or wish to report a potential security issue, please contact [email protected]

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